Which DISCOs have already taken disciplinary action against their officers?

PESCO (Peshawar Electric Supply Company) and SEPCO (Sukkur Electric Power Company) have already initiated disciplinary proceedings, including suspensions, against their worst-performing officers. All other DISCOs across Pakistan are in the process of initiating similar action.

What types of complaints were included in the CCMS+ review?

The review covered complaints related to power outages, voltage fluctuations, line faults, and transformer tripping — all logged through the national 118 electricity helpline between 1 October 2025 and 31 March 2026.

Does this accountability drive apply to K-Electric customers in Karachi?

K-Electric operates independently of the federal DISCO system and was not mentioned in the Power Division's directive, which specifically targets the government-owned distribution companies. K-Electric customers have a separate complaint mechanism and are not covered by this particular crackdown.

How can I file a complaint about my electricity supply to make it count under this system?

Call the national 118 helpline to register your complaint — each ticket is logged in CCMS+ against the responsible Sub-Divisional Officer (SDO) in your area. Unresolved or late-resolved tickets are now the basis for formal disciplinary action against field officers.

Which officers are being targeted — and will this actually improve complaint response times?

Sub-Divisional Officers (SDOs) and Executive Engineers (Xens) are the primary targets, as they are directly responsible for complaint resolution in their field jurisdictions. The effectiveness of the crackdown depends on sustained enforcement; one-time suspensions have limited long-term impact unless CCMS+ monitoring continues on a rolling basis.

PolicyDevelopingAI

Power Minister Orders Disciplinary Action Against DISCO Officers Over Complaint Backlogs

Power Minister Awais Leghari has ordered immediate disciplinary proceedings against underperforming officers across all Pakistani DISCOs after a six-month audit of the 118 helpline system found tens of thousands of consumer complaints resolved late or left unattended. PESCO and SEPCO have already suspended identified officers, with all remaining DISCOs directed to follow suit.

PowerPost AI Bureau · Reviewed by Editorial TeamJun 4, 20263 min read0 views

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Power Minister Awais Leghari on Wednesday ordered immediate disciplinary proceedings against underperforming staff and officers across Pakistan's electricity distribution companies (DISCOs) after a six-month audit of the national consumer complaint system revealed tens of thousands of unresolved or delayed complaints. The crackdown follows a formal review of data from CCMS+ (Customer Complaint Management System Plus) — the backbone of Pakistan's 118 electricity helpline — covering the period from 1 October 2025 to 31 March 2026.

What the CCMS+ Audit Found

The Power Division's review of CCMS+ data exposed a widespread pattern of neglect across nearly all DISCOs. Complaints logged against four main fault categories — power outages, voltage fluctuations, line faults, and transformer tripping — were either resolved beyond the stipulated response window or left entirely unattended. The scale of non-compliance affected consumers in both urban centres and rural areas, prolonging electricity disruptions that citizens had already formally escalated through the 118 helpline.

Based on this data, the Power Division ranked the worst-performing officers in each DISCO by jurisdiction and formally communicated those lists to the Chief Executives of all distribution companies. The officers in the crosshairs are primarily Sub-Divisional Officers (SDOs) and Executive Engineers (Xens) — the field-level managers directly responsible for complaint resolution within their service territories.

Which DISCOs Have Already Acted

Two DISCOs moved first:

PESCO (Peshawar Electric Supply Company) — initiated disciplinary proceedings, including suspension of its worst-performing officers.
SEPCO (Sukkur Electric Power Company) — similarly suspended officers identified in the Power Division's list.

All remaining DISCOs — including LESCO (Lahore), IESCO (Islamabad), MEPCO (Multan), FESCO (Faisalabad), GEPCO (Gujranwala), HESCO (Hyderabad), QESCO (Quetta), and TESCO (Tribal areas) — are reported to be in the process of initiating similar departmental action against their flagged officers.

The Minister's Position

Minister Leghari described the complaint resolution failures as a breach of the officers' primary duty to citizens. The Power Division reiterated that CCMS+ was established specifically to close the service gap between consumers and their electricity providers, and that any officer treating complaint resolution as optional would face formal consequences. The minister's statement signals a shift toward data-driven accountability — where CCMS+ logs, rather than internal reporting, determine whether field officers are performing.

What This Means for Pakistani Consumers

If your 118 complaint about a tripped transformer, voltage problem, or prolonged outage was ignored or resolved days after the deadline between October 2025 and March 2026, the officer responsible in your sub-division is now on a formal watchlist for disciplinary action. Going forward, DISCO field officers face documented consequences for allowing complaints to lapse — which should, in practice, shorten the time between your 118 call and an actual field response.

Consumers across all DISCO territories — from Karachi's K-Electric boundary to Quetta served by QESCO — should continue using the 118 helpline to log complaints, as each unresolved ticket now generates a traceable accountability record against the responsible officer. The effectiveness of this crackdown will ultimately depend on consistent enforcement rather than one-time suspensions.

Frequently Asked

Questions about this story

Which DISCOs have already taken disciplinary action against their officers?
PESCO (Peshawar Electric Supply Company) and SEPCO (Sukkur Electric Power Company) have already initiated disciplinary proceedings, including suspensions, against their worst-performing officers. All other DISCOs across Pakistan are in the process of initiating similar action.
What types of complaints were included in the CCMS+ review?
The review covered complaints related to power outages, voltage fluctuations, line faults, and transformer tripping — all logged through the national 118 electricity helpline between 1 October 2025 and 31 March 2026.
Does this accountability drive apply to K-Electric customers in Karachi?
K-Electric operates independently of the federal DISCO system and was not mentioned in the Power Division's directive, which specifically targets the government-owned distribution companies. K-Electric customers have a separate complaint mechanism and are not covered by this particular crackdown.
How can I file a complaint about my electricity supply to make it count under this system?
Call the national 118 helpline to register your complaint — each ticket is logged in CCMS+ against the responsible Sub-Divisional Officer (SDO) in your area. Unresolved or late-resolved tickets are now the basis for formal disciplinary action against field officers.
Which officers are being targeted — and will this actually improve complaint response times?
Sub-Divisional Officers (SDOs) and Executive Engineers (Xens) are the primary targets, as they are directly responsible for complaint resolution in their field jurisdictions. The effectiveness of the crackdown depends on sustained enforcement; one-time suspensions have limited long-term impact unless CCMS+ monitoring continues on a rolling basis.

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